Refund Policy

Scope

This policy applies to one-time credit packs purchased for Cross-Border AI Vision. We do not currently sell recurring subscriptions. Nothing in this policy limits any non-waivable consumer right under applicable law.

Waffo Pancake acts as the merchant of record for eligible purchases and handles payment processing, receipts, billing inquiries, and approved refunds. We remain responsible for product access, credit delivery, and technical support.

When a Refund May Be Available

You may request a refund when:

• You were charged more than once for the same purchase.
• Purchased credits were not delivered and we cannot correct the issue within a reasonable time.
• A material technical defect prevents you from using the purchased credits and we cannot provide a reasonable remedy.
• You contact us within 14 calendar days after purchase, have not used any credits from that purchase, and applicable law permits cancellation.
• A refund is otherwise required by applicable law, payment-network rules, or Waffo's merchant-of-record obligations.

When a Refund Is Normally Unavailable

Except where required by law, refunds are normally unavailable when:

• Any credits from the purchased pack have already been used.
• The request is based only on a change of mind after digital access was delivered.
• The service worked as described but the output did not meet a subjective business expectation.
• Access was suspended or terminated because of fraud, abuse, or a violation of our Terms of Service or Acceptable Use Policy.
• The request relates to promotional, complimentary, referral, or other non-purchased credits.

Automatic credit returns for failed Agent tasks are service adjustments, not payment refunds, and do not affect your right to submit an eligible refund request.

How to Request a Refund

Contact support@amzhelper.com or submit an in-app support ticket. Include:

• The email address used for the purchase.
• The order or receipt reference.
• The purchase date and reason for the request.
• Any useful description of a delivery or technical problem.

Do not send a full card number, security code, password, private key, or other sensitive credential. We normally acknowledge product-support escalations within two business days and may request additional information needed to verify the order.

Refund Method and Timing

Approved refunds are issued by Waffo to the original payment method. Credit-pack refunds are processed for the full paid amount; we do not offer partial refunds. After a refund is issued, unused credits associated with that purchase will be removed.

We aim to submit an approved refund promptly. The time for funds to appear is controlled by Waffo, the payment method, and your financial institution and commonly takes 5–10 business days after processing. Statutory or provider-specific timelines take precedence where applicable.

Unauthorized Payments and Chargebacks

If you believe a payment was unauthorized, contact us promptly so that Waffo can investigate. Filing a chargeback without first contacting support may delay resolution, but does not remove any legal right you may have.

Changes to This Policy

We may update this policy as our products, payment provider, or legal obligations change. The date shown on this page identifies the current version. The policy in effect when you purchased will apply unless a later rule is required by law or is more favorable to you.

Contact

For product access, credit delivery, or refund questions, contact support@amzhelper.com or use the in-app support ticket system.